Advancing financial inclusion in Sri Lanka

Citizens Development Business Finance PLC

In Sri Lanka, micro, small, and medium enterprises (MSMEs) play a central role in employment generation and economic activity, but continue to face structural constraints in access to affordable finance, particularly in the aftermath of recent macroeconomic stress. In this context, licensed non-bank financial institutions (NBFIs) are critical to fostering inclusive and resilient growth. In alignment with the Sustainable Development Goals1 (SDGs) 1 (No Poverty), 8 (Decent Work and Economic Growth), 5 (Gender Equality), Citizens Development Business Finance PLC (CDB) supports individuals and enterprises by financing productive economic activity and strengthening livelihoods across Sri Lanka.

Expanding access to finance through a nationwide lending model

Established in 1995 and licensed and regulated by the Central Bank of Sri Lanka, CDB has grown into one of the country’s leading NBFIs, with a strong reputation for financing the real economy. With a nationwide presence and a hybrid operating model that combines digital channels with physical offices, the institution today serves more than 137,411 credit customers and 320,257 savers including MSMEs, self employed individuals, and retail customers.2 CDB’s lending model is anchored in asset-based and enterprise-focused financing, with a particular focus on supporting micro and small businesses, thereby contributing to income generation, asset ownership, and enterprise continuity outside primary urban centers.

As of December 2025, CDB reported continued balance sheet expansion, with total assets of approximately USD 657 million and a gross loan portfolio of around USD 499 million, reflecting strong credit growth during Sri Lanka’s post crisis recovery phase. Lending remained firmly oriented toward micro, small and medium enterprises (MSMEs), underscoring CDB’s role in supporting productive and income generating segments of the economy. This growth has been underpinned by a robust capital position, with capital adequacy ratios maintained at 17.8% comfortably above regulatory requirements (14%), providing a solid foundation for stable and responsible expansion going forward.

Digitalization and responsible lending

Digitization is another key pillar of CDB’s strategy. About 73% of transactions were carried out through digital channels, thanks to improvement in its mobile app and an expanded network of channels. This digital transition enables more agile and efficient services, reduces transaction costs, and broadens outreach to clients across the country.

CDB’s contribution to inclusive finance is reinforced by its focus on responsible lending, customer protection, and operational resilience. Continued investments in digital platforms have improved service accessibility and efficiency, while disciplined capital and risk management have supported sustained lending through economic cycles. Through its scale, national presence, and sustained focus on MSME‑led development, CDB represents a key pillar of Sri Lanka’s financial inclusion ecosystem and plays a meaningful role in supporting inclusive growth and economic recovery.


Impact indicators

This section highlights key impact indicators3 achieved by CDB, showcasing the social and economic contributions made through the portfolio company's activities on the ground.

PROVIDE ACCESS TO FINANCIAL SERVICES FOR LOW-INCOME HOUSEHOLDS

IMPACT STRATEGY 1: PROVIDE ACCESS TO FINANCIAL SERVICES FOR LOW-INCOME HOUSEHOLDS

CDB expands access to finance for underserved individuals and MSMEs through a nationwide presence and simplified, relationship-based lending. The institution focuses on low- and middle-income segments, including women entrepreneurs and self-employed individuals.

Number of end-borrowers of portfolio company

Share of rural end-borrowers of portfolio company

Average loan size to microfinance end-borrowers


CREATE JOBS BY SUPPORTING SMALL AND MEDIUM ENTERPRISES

IMPACT STRATEGY 2: CREATE JOBS BY SUPPORTING SMALL AND MEDIUM ENTERPRISES (SMEs)

CDB maintains a strong focus on MSMEs, which represent a core segment of its lending portfolio. The institution provides growth and working capital to small businesses across key sectors, supporting business expansion and employment.

Number of SME end-borrowers of portfolio companies

Average loan size to SME end-borrowers


SUPPORT GENDER EQUALITY VIA WOMEN’S ECONOMIC EMPOWERMENT

IMPACT STRATEGY 3: SUPPORT GENDER EQUALITY VIA WOMEN’S ECONOMIC EMPOWERMENT

CDB expands access to finance for women-led MSMEs through inclusive lending practices and targeted outreach, focusing on underserved women entrepreneurs with limited access to formal banking and collateral. At the institutional level, gender diversity is supported through inclusive HR policies and practices.

Number of women end-borrowers of portfolio company

Share of women end-borrowers of portfolio company

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